At Alldaydress, operated by Nextronix Systems, we are dedicated to delivering a reliable and trustworthy shopping experience for our customers. We believe in fair practices and transparent resolution of all customer concerns. This Grievance Redressal Policy is established to ensure that your issues are handled promptly, professionally, and in compliance with applicable laws.  

What is a Grievance?  

A grievance refers to any complaint or dissatisfaction related to a product or service purchased through our platform where a customer seeks a resolution. This may include, but is not limited to, issues concerning product quality or defects, incorrect or delayed deliveries, payment-related concerns, problems with returns, refunds, or exchanges, dissatisfaction with customer service, and questions related to our policies.  

How to Raise a Grievance  

If you have any concern, we encourage you to contact us through our support channels. The process is outlined below:  

Visit our Help Centre or Contact Us Page  

Go to the “Help Centre” or “Contact Us” section on our website or mobile application.  

Select Your Issue  

Choose the appropriate category or topic related to your concern.  

Submit Your Query  

Provide all required information, including the order ID, a description of the issue, and any supporting documents or images.  

Once submitted, our support team will review the matter and respond accordingly.  

Escalation to Grievance Officer  

If your concern remains unresolved or you are not satisfied with the resolution provided by our customer care team, you may escalate the matter to our designated Grievance Officer, in accordance with the Information Technology Act, 2000 and other applicable laws.  

To maintain accountability and comply with legal requirements, Alldaydress has appointed a dedicated Grievance Redressal Officer. The officer is responsible for supervising the complaint resolution process, ensuring fairness, and addressing unresolved or escalated issues. You may contact the Grievance Officer via email at nextronixsystems1@gmail.com.  

Grievance Handling Process  

Acknowledgement: We will confirm receipt of your grievance within 48 hours via email.  

Unique Ticket/Reference ID: A unique grievance ID will be created and shared with you so you can track the status of your complaint.  

Resolution Timeline: Our team, along with the Grievance Officer, will make every effort to resolve your grievance as soon as possible, generally within 7 working days, or as required under applicable laws.  

Updates & Communication: You will receive regular updates regarding the progress of your grievance through your registered communication method.  

Closure of Grievance  

Your grievance will be considered closed and resolved under the following circumstances:  

When you receive a satisfactory resolution from our support team or the Grievance Officer.  

When you do not respond to our communications within a reasonable period after a resolution has been offered.  

When a final resolution has been communicated in accordance with our policies and applicable laws.  

Contact Us  

For any additional queries or to raise a grievance, please contact us at nextronixsystems1@gmail.com.  

Note  

This policy may be updated periodically. For the latest version, please refer to our Terms of Use and Privacy Policy pages.